In the competitive landscape of the food and beverage (F&B) industry, launching a successful outlet requires meticulous planning, seamless execution, and a dedicated team. Black Moon Food Pte Ltd, the owner of Xian Yu Gang 鲜鱼港, understood the importance of getting things right from the start. Recognizing the complexities of managing human resources in the F&B sector, they turned to David, an outsourced HRBP and HR services company, for expert guidance and support.

The Importance of Outsourced HR for F&B Startups

F&B startups often underestimate the significance of robust HR management. However, neglecting manpower matters can lead to high turnover rates, compliance issues, and operational inefficiencies. Without proper HR support, businesses risk facing legal challenges, disgruntled employees, and ultimately, failure to thrive in a highly competitive market.

How Day One Made a Difference for Xian Yu Gang

Manpower Planning:

One of the foremost challenges Black Moon Food faced was strategic manpower planning. Day One stepped in with meticulous workforce analysis and planning, ensuring optimal staffing levels to meet operational demands while minimizing overhead costs. Their expertise ensured that Xian Yu Gang had the right people to deliver exceptional service to its patrons.

Compensation & Benefits, Salary Structure:

Navigating the complexities of compensation and benefits in the F&B industry can be daunting. Day One provided tailored solutions for Black Moon Food, crafting competitive salary structures and comprehensive benefits packages to attract and retain competitive candidates. By aligning employee compensation with industry standards and business objectives, they ensured employee satisfaction and loyalty, crucial for Xian Yu Gang’s success.

Recruitment and Onboarding:

Recruiting skilled and dedicated staff is pivotal for any F&B establishment. Day One leveraged its extensive network and expertise to source, screen, and onboard candidates who embody Xian Yu Gang’s ethos and commitment to excellence. Their streamlined recruitment process ensured that Black Moon Food attracted top-tier talent, setting the stage for operational success from day one.

SFA Application, Public Entertainment License, Liquor License, Food Import & Export License:

Navigating the regulatory landscape of the F&B industry can be overwhelming. Day One assisted in acquiring essential licenses and permits, including SFA, Public Entertainment, Liquor, and Food Import & Export licenses, in ensuring compliance with regulatory requirements. Their meticulous approach and industry knowledge expedited the licensing process, allowing Xian Yu Gang to focus on delivering exceptional dining experiences to its customers.

Operations Workflow Planning:

Efficient operations are the cornerstone of any successful F&B establishment. Day One optimised operational workflows, from kitchen management to customer service protocols. By implementing streamlined processes and systems, they enhanced efficiency, productivity, and overall service quality at Xian Yu Gang.

Payroll:

Managing payroll accurately and efficiently is essential for business sustainability. Day One’s comprehensive payroll services provided Black Moon Food with peace of mind, ensuring timely and accurate payroll processing while complying with regulatory requirements. Their expertise in payroll management alleviated administrative burdens, allowing Xian Yu Gang to focus on core business activities.

Investing in Professional HR Support Pays Off

At Day One, our comprehensive suite of services goes beyond conventional HR support. The success story of Xian Yu Gang serves as a compelling testament to the importance of outsourcing HR services for F&B startups. By partnering with Day One Pte Ltd, Black Moon Food Pte Ltd not only saved costs but also gained a confidence and agility. As F&B entrepreneurs continue to navigate the challenges of launching and running successful ventures, investing in professional HR support is not just a choice—it’s a strategic imperative for long-term success. 

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Let’s distill the insights from this unfortunate situation into actionable lessons for those steering the ship in smaller enterprises.

1. Transparent Communication is Paramount:

The abruptness of the layoffs at Lazada underlines the critical need for transparent communication. SME owners must recognize the significance of keeping their teams informed about organizational changes. Open dialogue fosters trust, mitigates uncertainty, and contributes to a smoother transition during challenging times.

2. Prioritize Employee Morale Amidst Change:

Maintaining employee morale is not a luxury but a necessity, especially during times of restructuring. SME business owners should focus on building a supportive environment for their teams, addressing concerns promptly, and acknowledging the impact of changes on the workforce. A positive workplace culture is an invaluable asset, even in turbulent times.

3. Strategic Change Management is Non-Negotiable:

Change is inevitable, but how it is managed makes all the difference. SMEs should adopt effective change management strategies, ensuring a well-thought-out and gradual transition. By anticipating and addressing concerns proactively, business owners can minimize the disruption caused by organizational shifts.

4. Collaborate for Employee Assistance Programs:

Lazada’s collaboration with Digital Industry Singapore highlights the importance of forging partnerships for employee assistance programs. SME owners can explore alliances with local industry bodies and government agencies to provide support for displaced employees, fostering a sense of collective responsibility.

5. Departmental Impact Assessment is Essential:

Understanding the departmental repercussions of layoffs is vital. SME business owners should assess the potential impact on specific functions within their organizations, ensuring a nuanced approach to workforce adjustments. This foresight enables strategic decision-making that aligns with both business needs and employee well-being.

6. Future-Proof Your Workforce with HR Expertise:

The evolving role of HR in future-proofing businesses cannot be overstated. SMEs should invest in HR expertise to navigate the complexities of workforce planning. HR professionals play a pivotal role in aligning the workforce with future business needs, ensuring adaptability and resilience.

7. Cultivate Government and Industry Connections:

Collaboration with external entities, such as government agencies and industry bodies, can be instrumental. SME owners should actively cultivate connections that offer resources and support for employees facing unexpected job loss. Shared efforts amplify the impact of assistance programs.

8. Balance Efficiency with Employee Well-Being:

Efficiency should not come at the cost of employee well-being. SME business owners must strike a delicate balance, recognizing that a streamlined operation can coexist with a supportive work culture. This balance fosters loyalty and commitment, crucial components of long-term organizational success.

9. Tech Industry Insights for All:

The tech industry often pioneers workplace practices. SMEs can gain valuable insights from the challenges faced by tech-based companies like Lazada. Understanding the nuances of HR practices in the tech sector can inform more effective strategies for businesses of all sizes.

10. Legal and Ethical Considerations Matter:

Lastly, SME owners should approach workforce reductions with a keen awareness of legal and ethical considerations. Providing clear pathways for assistance, respecting contractual obligations, and navigating the process with empathy contribute to a fair and just outcome for all parties involved.

In reflecting on Lazada’s situation, let us not merely observe but seize the opportunity to fortify our own organizations. The lessons drawn from this experience can serve as a compass for SME business owners and HR professionals navigating the dynamic seas of today’s business world.

If you’re navigating similar challenges or seeking ways to enhance your HR efficiency, especially in the realm of construction and overtime management, contact us now. Explore the benefits of streamlined processes and discover how outsourcing certain HR functions can propel your company forward.

The Problem:

Our client, an electrical company (whose identity we’ll keep confidential), was grappling with the repercussions of extended working hours for their construction workforce. Interestingly, this challenge unfolded despite having two dedicated HR professionals on board. To add context, the headcount of 200 workers at the client’s site exacerbated the issue. Most workers were using manual handwritten timesheets, and one HR personnel was spending an entire month manually keying in timesheets into Excel for payroll calculations. This not only incurred unnecessary costs but was also an inefficient use of valuable human resources.

The Solution:

In addressing this challenge, we took a holistic approach. Recognizing the inefficiency of the manual timesheet process, we implemented a streamlined solution. By creating an online Excel timesheet and structurally delegating this task to team leaders, as well as outsourcing a portion of it, we managed to save a staggering 50% of the HR personnel’s time. This wasn’t just about cutting costs; it was a strategic move towards optimizing resources and enhancing overall operational efficiency.

Most construction workers have overtime hours as they typically work really long hours. This leads to high overtime cost. When such hours are not tracked efficiently, the company has to bear the cost. When I looked through their numbers on the excel sheet, one thing popped out very significantly for me

“Most workers were being paid for break time, which isn’t payable by the company wrongfully!”

Tangible Value:

When I raised these issues, the management team was shocked and relieved at the same time. The impact was twofold—over $200,000 in savings on overtime payments and a significant reduction in HR hours spent on manual timesheet entry. These changes not only optimised costs but also freed up valuable HR resources for more strategic initiatives.
Intangible Value:

Intangible Value:

Beyond the monetary savings, the streamlined process demonstrated an increased commitment to operational efficiency. Our client’s improved HR workflow showcased a forward-thinking approach, setting them on a path towards modernizing their labor management practices.

In the world of construction, every dollar saved and every process refined adds up. By addressing the issue of overtime hours and optimizing the labor management process, we not only saved our client a substantial amount but also fortified their standing in an industry where reputation is paramount.

Ready to Optimize Your Workforce Management?

If you’re navigating similar challenges or seeking ways to enhance your HR efficiency, especially in the realm of construction and overtime management, let’s connect. Explore the benefits of streamlined processes and discover how outsourcing certain HR functions can propel your company forward.

Are you ready to build a foundation for success in the ever-evolving landscape of construction? Contact us now!

Day One played an active role in collaborating with OAO International Pte Ltd. David and his team played a crucial part in handling recruitment and licensing matters for the successful launch of their food stall branch, Jia Yi Bing (甲乙饼), at Chinatown Point, Singapore. Jia Yi Bing’s soft opening on September 19, 2023, marked a significant milestone for OAO.

Leveraging their expertise in Human Resources, Day One played an instrumental role in developing an HR strategy that aligned with Jia Yi Bing’s operational plan. This involved comprehensive manpower planning, hiring, and the administration of required work passes. With their adeptness in sourcing the right candidates and handling the intricate processes of work pass applications, Day One streamlined the hiring procedure and ensured a compliant workforce ready for Jia Yi Bing’s day-to-day operations.

Day One’s contribution went beyond recruitment and licensing. David and his team provided guidance on labor regulations and other compliance matters, such as Singapore Food Safety (SFA) standards, enabling Jia Yi Bing to operate smoothly within Singapore’s regulatory framework.

We craft the ideal manpower structure, ensuring the workforce landscape aligns with the restaurant’s needs. Our advisory on compensation and benefits motivates and retains the best talent. Navigating work pass administration is simplified with our expertise, and we seamlessly integrate a complementary payroll system, freeing up precious time for what matters most – exceptional food and service. Cost-efficiency is at the core of our approach, helping restaurants optimize resources.

Through strategic planning and optimization, we helped the restaurant identify areas where costs could be reduced without compromising quality. This cost-efficiency translated into higher profits. Our services empower restaurants to operate efficiently and smoothly while we handle the HR and manpower intricacies behind the scenes.

With the right workforce structure, competitive compensation, proper work pass management, streamlined payroll, and cost-efficiency, the restaurant thrived in a highly competitive industry. Join us in transforming the F&B industry at Day One.

Feature:

Gum Gang Won Korean Fusion Restaurant

Operating Hours: 11 am – 10 pm

Phone: 6222 2957

Address: 55 Temple Street, Singapore 058600

Presented by Mrs Josephine Teo, Minister for Manpower from May 2018 till May 2021.

      Mrs Josephine Teo

What is Human Capital Partnership (HCP) Program?

The HCP Program is a tripartite initiative managed by the Tripartite Alliance for Fair and Progressive Employment Practices (TAFEP), which aims to support exemplary employers in Singapore. Those are employers who exhibit progressive employment practices in their organizations and well commitment to developing their human capital. With HCP mark, employer can enjoy:

Better Responsiveness

Experience quicker responses and elevated service standards with a dedicated hotline for queries and priority processing transactions with MOM.

Better Recognition

HCP mark differentiate themselves publicly and b referred as the preferred employer.

Greater Resources

Receive guidance and improved access to government assistance and resources including programs and grants for human capital development.